Training
Diageo is just one of our Supplier Members to have supported the SWA's training programmeOur long-established product knowledge seminars covering a wide range of sectors have been well received by our Members with many over-subscribed. In 2012, the Scottish Wholesale Association will extend the programme and facilitate a broad range of tailored seminars and workshops, in partnership with Supplier Members.
2012's training programme will be managed and developed by 121 HR Solutions. We also provide additional member benefits by offering access to HR professionals for advice and support in HR-related issues.
Training Events 2012
The Scottish Wholesale Association (SWA) is delighted to unveil its 2012 training programme.
Seminars/workshops planned for 2012 will be announced once dates and venues have been confirmed, but the programme includes:
30 May 2012 and 7 June 2012 - Customer Care for Drivers
This workshop, covering a wide range of issues related to customer care specifically for drivers, will be delivered by AG Barr at its offices in Cumbernauld.
Book your place and find out more here.
15 June 2012 - HR Surgeries at the SWA Annual Conference
A series of HR Surgeries will be held at the SWA's Annual Conference in June.
Members of the SWA will be aware that a key membership benefit is support from 121 HR Solutions in respect of human resources and employment law advice.
As part of this support, we are pleased to confirm that 121 will attend the conference on Friday, 15 June to provide HR Surgeries for members who may wish to discuss a particular HR conundrum.
The advice and support of 121 has proved to be an invaluable asset to many of our members who have regularly used the helpline and LiveChat facility.
Some of the issues that 121 has assisted members with are as follows:
- Support to manage a capability dismissal
- Support to manage unacceptable absence at work
- Support to manage a disciplinary regarding theft
- Support to manage a grievance against a line manager
So if you have a problem, a question, a query or a concern about any aspect of human resources in your organisation, then why not book a place at one of our surgery sessions?
No charge will be made for these sessions so why not use the opportunity to have a qualified expert support your business?
Surgery sessions can be booked by emailing 121 HR Solutions or the SWA.
May 2012 - Managing Conflict in the Workplace and Managing Effectively in Tough Times
This workshop will be delivered by the SWA's own training provider, 121 HR Solutions, and will be a repeat of the highly successful workshops held last September.
September 2012 - Customer Service
This workshop will be delivered by Coca-Cola Enterprises.
October 2012 - Selling & Negotiating Skills
This workshop will be delivered by Tennent's.
Other subject areas covered by the SWA training programme during 2012 will include:
- Selling & Negotiation Skills
- Leading & Motivating Staff
- Building Relationships
- Activity Day
Please email the SWA training team for further information or call Sandie Holmes at 121 HR Solutions on 07921 213 892.
Similarly, please contact the team or speak to Sandie directly if you are a wholesaler and have any specific training requirements that you would like us to cover within the 2012 training programme.
Suppliers wishing to get involved in the programme are also invited to contact us. The SWA receives offers of support from Supplier Members committed to providing not just skilled trainers but also materials to help Members get the best out of their staff. We are keen to speak to any Supplier Member who would like to offer support to the Association in this way.
If you require any further information or would like to discuss any specific training requirements outwith our planned programme or events, please email Sandie Holmes or call 07921 213 892.
If you have any human resource issues and wish to talk to an expert today, you can do so via Live Chat with 121 HR Solutions.
Testimonials
Managing Conflict in the Workplace and Dealing Effectively in Tough Times.
"Enjoyable and informative day, recommend to others at any level to start or continue knowledge of subjects."Craig Dickson, BookerNegotiating and Selling Skills.
"I would take the opportunity to attend this course if possible. Refreshing and updating skills was covered at the same time as giving tools to people who havn't done this before. Excellent."
Cathie Devlin, Dunns Food and DrinksManaging Conflict in the Workplace and Managing Effectively in Tough Times.
"These courses are ideal for companies who want to keep their management teams focused on HR Developments."Kath Wallace, BatleysBuilding Better Working Relationships
"The workshop helps me to think outside the box and take on new ideas and techniques I may not have used or I've forgotten." Heather Higgins, JW FilshillEmployment Law
"The full presentation was excellent. Loved the interaction of the other delegates and the various case studies and scenarios. Very worthwhile!"Phiona Boyd, JB Foods (Scotland) Ltd