Training Event: First Line Manager Skills
The Scottish Wholesale Association's next workshop as part of the 2016 training programme will focus on First Line Manager Skills.
Scheduled to take place at Bidvest Foodservice, Newbridge, on Wednesday, April 27 from 10am to 4pm, the workshop will cover:
Taking the first step from being a team member to a team leader or first line manager can be challenging. You are a key member of the management team and have the closest contact with the people who actually produce the work. Adequate support and training will ensure they have the proper skills and knowledge to carry out their role with confidence and impact positively on the motivation and productivity of those they supervise.
This session will enable delegates to become effective quickly and enable you to understand how your role fits into the organisation. They will also learn about the importance of communicating with, leading and motivating your team. You will learn about the importance of monitoring absence, how to identify bullying in the workplace, and managing discipline and grievances.
Delegates will gain a comprehensive overview of essential first line management "people" skills. This training includes interactive group discussions, helpful scenarios and case studies.
- How to be an effective manager
- Communication skills including listening skills and questioning techniques
- How to motivate your team and delegate successfully
- The basic principles of managing discipline and handling grievances
- Understanding performance management
- How to deal with staff absences
Newly promoted team leaders, first line managers or aspiring managers, or those who wish to build on their present expertise in any of the subject areas covered.
To book your place please email firstname.lastname@example.org or call Sandie Holmes on 07921 213 892 with details of your delegates' name, job title and contact details. This event costs £50 per person and places will be allocated on a first come, first served basis.
Full joining instructions will be issued prior to the event.
Venue: Bidvest Foodservice, Junction 2 Industrial Estate, Newbridge, Edinburgh, EH28 8LF.