We examine how, by the way you communicate, it impacts both on yourself as well as those that you are communicating with. The workshop will look at the importance of good listening, speaking and writing skills as well as their use within emails/media. Use this course to help develop sound interpersonal communications with your peers and your managers.
Training & Events
Book Now: Sales and Customer Service Fundamentals
This customer service and sales training course will not only prepare you for the most common and demanding elements of the customer facing work, it will make you stand out to the customer.
Book Now: Display Screen Compliance Training for Home/Office Workers
This working from home Display Screen Equipment 2.5hr live virtual workshop is to help members comply with their legal obligations in ensuring safe working practices. The course will inform and educate your employees on:
- How to correctly set up their home office
- How to reduce the risk of injury and musculoskeletal pain
- Awareness of the risks when using computer equipment or any other forms of inputting device including tablets, laptops and smartphones while at home
- Dealing with stress and boosting resilience when working from home
- Self-help and exercises
Book Now: Personal development, growth and resilience
The session will look at personal development and mental fitness. It is aimed at enhancing your resilience and professional skills, including your employability, quality of life, self-discipline, talent and potential.
FREE Online Accredited Training Courses
As part of SWA’s commitment to improve the skills of our members' workforce, here we offer accredited online training programmes.
Each is designed to complement employers’ existing in-house training provision and improve each learner’s knowledge and skills by assessing their core competencies against national standards.
SWA Virtual Holyrood Hustings
Members are invited to join us for our first Virtual Hustings ahead of the Scottish Parliamentary elections on Thursday 6th May.