Book Now: Sales and Customer Service Fundamentals
Sales and Customer Service Fundamentals
Part of our core skills for enhanced performance programme.
Having learned on the second module how to communicate with excellence we can now look at interfacing this learning to enhance the customer journey within your organisation.
This customer service and sales training course will not only prepare you for the most common and demanding elements of the customer facing work, it will make you stand out to the customer.
This course will look at developing your confidence and assertiveness, learning the key skills
necessary for excellent sales and customer service.
The session will cover
• Personal attributes for selling
• Customer service and retention
• How to handle objections confidently and professionally to improve levels of client commitment
• Handling clients on the telephone